• unused;
• undamaged;
• complete with all accessories and components;
• in their original packaging;
• with all original labels, tags and protective elements intact.

You may handle a product only to the extent necessary to establish its nature, characteristics and functioning, in the same way as you would reasonably be able to do in a physical store.

If a product has been handled beyond what is necessary and its value has consequently decreased, we reserve the right to reduce the refund in accordance with applicable law.

3. COSMETICS, PERSONAL CARE AND HYGIENE PRODUCTS

For health protection and hygiene reasons, certain sealed cosmetic, personal-care and beauty products are not eligible for return under the right of withdrawal once their protective seal has been removed or broken after delivery, where the product is no longer suitable for return for health protection or hygiene reasons.

This may include, where applicable, products intended for use on the eyelashes, eyebrows, eye area, face or skin and other sealed cosmetic or personal-care products.

Therefore, if you simply change your mind, please do not open, unseal, test or use the product if you intend to return it.

This exclusion does not affect your statutory rights if the product is defective, damaged, incorrect or otherwise not in conformity with your order.

4. RETURN SHIPPING COSTS – CHANGE OF MIND

If you exercise your right of withdrawal because you have changed your mind, the direct cost of returning the products is your responsibility.

We recommend using a trackable shipping service and keeping proof of shipment until your refund has been completed.

MAXYMOVA COSMETICS SRL is not responsible for returned parcels lost during transportation when the return shipment has been arranged independently by the customer.

5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is:

• damaged;
• defective;
• different from the product you ordered;
• incorrectly supplied; or
• otherwise not in conformity with your order,

please contact us as soon as possible at info@maxymova.com or use the appropriate option in our online return system.

Please include your order number and, where useful, photographs showing the issue so that we can assess and resolve the matter as quickly as possible.

Where the problem is attributable to MAXYMOVA COSMETICS SRL or the goods are not in conformity with the contract, you will not be required to bear the return costs, and your statutory rights and remedies under applicable consumer law remain fully applicable.

Please do not dispose of a damaged or defective product before receiving our instructions.

6. HOW TO RETURN A PRODUCT

Once your return has been requested and the applicable return procedure has been completed, products should be returned according to the instructions provided by us.

Our current return address is:

MAXYMOVA COSMETICS SRL
Via Roma 12
31020 Villorba (TV)
Italy

Please ensure that the product is securely packaged to prevent damage during transportation.

Where a return reference or other identification is provided through our online return system, please include it with your return.

7. REFUNDS

Once we receive the returned goods, we may inspect them to verify their condition and compliance with the applicable return requirements.

For a valid exercise of the statutory right of withdrawal, we will reimburse the payments received from you, including the cost of the least expensive standard delivery method offered for the original order, in accordance with applicable consumer law.

If you selected a delivery method that was more expensive than our least expensive standard delivery option, the additional delivery cost is not refundable.